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Support

We are here to help

Find answers, request returns or exchanges, or contact our support team.

Customer Service

Customer Service

Email us at info@mateyou.net. We respond within 2 business days.

Send Email
User Guide

User Guide

View the Ring1C quick start guide and detailed usage instructions.

View Guide
Orders & Shipping

Orders & Shipping

Check order status, shipping progress, or request returns and exchanges.

Request Return

FAQ

Frequently Asked Questions

Return & Exchange

Submit a Return or Exchange Request

Return requests accepted within 30 days of delivery. For non-quality returns, the customer pays return shipping. We will respond within 2 business days.

If you chose the wrong size, contact us about purchasing a second Ring1C at 10% off. This option is voluntary and does not replace your return rights.

📧 Find your order number in the confirmation email you received after purchase. Format: #XXXXXXXX (8 characters).

Check your email for confirmation. For urgent issues, contact info@mateyou.net directly.

MATEYOU Ring1C provides health reference information only. Not intended to diagnose, treat, cure, or prevent any disease. Consult a qualified healthcare professional for medical concerns.